L3 Britain since 1945/ Etudiants de CAPES: John Major's Citizens Charter. Fifteen years later | John Mullen - Academia.edu

How the public sector and public services should be managed has been a constant source of political debate since the Second World War. Questions of nationalization and privatization have been treated very differently by different governments. And inside the public sector - should management structures and services for clients be similar to those present in the private sector? Or is the public sector correctly based on completeley different values ? In the early 1990s, one attempt by government to deal with the question of public service was the "Citizen's Charter" established by John Major. Here is an article I wrote about it a few years ago.

John Major's Citizens Charter. Fifteen years later | John Mullen - Academia.edu